The Artisan Locksmith is responsible for providing specialized locksmith services, including the installation, maintenance, and repair of locks, keys, and security systems. They are highly skilled tradespeople who understand the complexities of various locking mechanisms, and they work to ensure the safety and security of clients.

Reporting to the Manager: Maintenance, the appointee’s duties will include, but not be limited to the below:

• Lock Installation and Repair:

• Install, repair, and replace locks.
• Troubleshoot and repair malfunctioning locks and security devices.
• Provide expertise in the repair and rekeying of traditional locks and modern keyless systems.

• Key Cutting and Duplication:

• Accurately cut and duplicate keys for customers based on specifications or original keys.
• Create specialized keys for high-security locks.

• Emergency Lockout Services:

• Respond to emergency lockout situations.
• Safely and efficiently unlock doors, or vehicles without causing damage.

• Customer Service:

• Provide professional, friendly, and timely service to clients.

• Inventory Management:

• Manage inventory of locks, keys, and security-related equipment.
• Ensure that tools and materials are in good working condition.

• Compliance and Safety:

• Ensure compliance with local laws, regulations, and industry standards related to locksmithing and security systems.
• Adhere to safety protocols during the installation, repair, and maintenance processes.

• Relevant Trade certificate
• 5 years’ relevant working experience, with 2 years supervisory experience
• A valid drivers’ license (2 years driving experience)
• Psira registered

Knowledge, skills and capabilities

• Basic computer literacy in MS-Word and Excel

• Knowledge/Experience

• Knowledge of a variety of lock types, including traditional and digital systems
• Technical Skills:
• Proficient in the use of locksmith tools and equipment.
• Ability to handle emergency lockout situations with skill and care.
• Working knowledge of building management systems.

• Problem-Solving:

• Strong analytical skills to troubleshoot and solve complex lock and security issues.

• Customer Service:

• Excellent communication skills to explain services and address customer needs.
• Ability to provide outstanding customer service under pressure.