Student Development and Support (SDS) plays a leading role in creating a holistic, facilitative co-curricular environment and excellent opportunities for students to develop their full potential as responsible and responsive citizens. The Centre for Student Support Services (CSSS) provides broad student-centred development support interventions to registered students. Its professional services, multi-faceted programs, training opportunities and resources are aimed at co-creating possibilities through a dynamic, supportive environment which enhances the student experience, learning, growth and success. 

The incumbent will be expected to:

• Coordinate and deliver all administrative and operational requirements of the Office for Academic Support programmes
• Develop and create innovative learning support resources for departmental offerings and initiatives
• Coordinate and maintain digital platforms for learning programmes
• Coordinate and provide programme awareness, recruitment and selection efforts, as well as training and facilitation in line with departmental goals
• Coordinate and oversee monitoring and evaluation of relevant projects and programmes
• Provide regular, ongoing progress reports, as well as written operational and evaluation reports
• Collaborate with relevant internal and external stakeholders to enhance academic skills enablers initiatives for students
• Engage actively in relevant research
• Provide academic coaching sessions to students in the form of one-on-one sessions
• Support the Manager and Director with broader operational and strategic matters where required
• Must be prepared to work over weekends where required
   

Minimum Requirements:

• Postgraduate qualification in Education, Social Science or a relevant qualification at NQF Level 8
• With 3 to 5 years relevant work experience in facilitation and coaching in Higher Education 

Core Experience:

• An understanding of relevant theories pertaining to student academic outcomes
• Demonstrated experience in the development and design of learning programmes
• Demonstrated experience in the use of data to inform the design of  learning programmes/enablers
• Demonstrated experience in Group Facilitation

Advantageous 

• Experience within student academic and learning skills
• Familiarity with working in an academic environment within the context of Higher Education
• Experience interpreting data analytics 
• Practical knowledge of Coaching Modalities and Neurological Learning Theories  

Competencies:

• Good interpersonal skills
• Good presentation and communication skills
• Strong administrative, planning and organizational skills
• Report writing
• Strong leadership ability
• Computer literacy
• Ability to take initiative and to work independently
• Ability to collect, process and interpret evaluation data
• Ability to work in a team