The Information & Communication Services (ICS) Department at the University of the Western Cape (UWC) delivers a broad range of best practice Information & Communication Technology services to one of South Africa’s most dynamic universities. The ICS department has identified a growth area within the IT Operations and Services unit that focus on delivering services aligned to the University Digital Transformation strategy and as part of the Institutional Operating Plan (IOP). In order to deliver on the Department’s strategic initiatives, an opportunity exists for a suitably qualified candidate: Systems Administrator: IT Operations.
 

The Key Responsibilities of the incumbent include but are not limited to:

• Responsible for production and daily operations support,
• Evaluate all aspects of server performance relating to systems utilisation, availability and reliability,
• Ensure data recovery, maintenance, data integrity and space requirements are met across a variety of platforms,
• Ensure performance, reliability and availability of platforms in datacentre to meet business objectives,
• Maintain security of IT infrastructure,
• Maintain infrastructure documentation, standard operating procedures and inventory of datacentre,
• Provide input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported,
• Setup and use monitoring and diagnostics tools effectively to troubleshoot issues on systems,
• Experiential exposure to best practice frameworks, change control, opensource technologies including ITIL processes,
• Contribute to development of procedures and processes for enterprise Datacentre operations,
• Contribute to developing technology standards and best practices for the Datacentre Infrastructure,
• Analyse technologies and market trends, determining potential impact upon the enterprise and recommend solutions to address risks,
• Work closely with the network infrastructure team, application support team, departments and other stakeholders.

• A NQF 7 (or higher) with three (3) years experience in a datacentre environment 

Or

• Senior certificate (with Bachelors pass) and relevant accredited (industry-recognised) professional certifications (e.g. MCSE, MSCA Certified DevOps Engineer, etc) with demonstrated five years’ experience in a datacentre environment at a large organisation or educational institution.

Skills and Experience

Strong knowledge or understanding in these key areas would be advantageous:

• Microsoft Server Technologies: MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Remote Desktop
• Virtualisation technologies: VMware ESX Server, Hyper-V, KVM, etc
• Microsoft Azure, Office 365, Entra ID

Minimum competencies required:

• Critical thinking and problem-solving skills,
• Ability to work across interdisciplinary teams,
• Ability to analyse and resolve problems swiftly using a range of diagnostic tools and techniques,
• Ability to adapt to new technologies, best practice frameworks in the datacentre environment,
• Understanding of the cyberthreat landscape and ability to mitigate these threats,
• Ability to create and maintain technical documentation, policies and processes as related to the datacentre infrastructure environment.