The UWC’s Information and Communication Services (ICS) Department play a pivotal role in delivering ICT services that enable and support the University’s strategic goals and objectives. ICS, in line with growing its capability and supporting the Digital Transformation Strategy of UWC, offers an opportunity for a Co-Ordinator: Databases in the ICS IT Operations and Services Support unit.

The primary purpose of the Co-Ordinator: Database Administration is to ensure that the University’s databases are managed by application of sound database best practices, maintenance and administration tasks.

The key role and responsibilities of the position include but are not limited to:

• Serve as the main point of contact for senior MSSQL and Oracle DBA’s, ensuring smooth delivery of DBA services at UWC.
• Act as the liaison between business stakeholders and DBA’s for database related queries and requests.
• Co-ordinate daily, weekly, and project-related database activities, including patching, upgrades, and incident response.
• Track contractor deliverables, ensuring adherence to timelines, SLAs, and quality standards.
• Maintain a central register of active tasks and projects.
• Perform first-level monitoring of MSSQL and Oracle databases using approved tools.
• Run basic SQL queries to validate health checks, backup status, and performance metrics.
• Log and escalate incidents appropriately to vendors and management.
• Approve and manage database user account management and permissions requests.
• Maintain documentation on database infrastructure, including inventory, licensing, and lifecycle schedules.
• Prepare regular reports on system performance, uptime, vendor activities, and audit compliance.
• Ensure all knowledge transfer from DBA’s is properly documented.
• Facilitate change control processes for database activities.
• Communicate planned maintenance and downtime notifications to end-users and stakeholders.
• Working knowledge of integration with other databases such MYSQL, Oracle, PostgreSQL. Maria etc