The University of the Western Cape (UWC) is a vibrant, diverse and dynamic university, rooted in the African continent with an increasing global reach.  UWC actively responds to the country's development needs in cultural and creative ways within an ever-changing and challenging global context.

We seeking a dedicated Administrative Officer to join the Student Accounts team. In this pivotal role, you will be responsible for the effective and efficient processing of financial journals and administrative functions related to credit control. You will act as a key advisor to students regarding payment options and financial aid, ensuring all transactions are processed in compliance with university policies and statutory obligations.

The post reports to the Coordinator: Student Accounts.

Key Responsibilities include:

Financial Processing & Billing

• Process financial journals and transactions on student accounts in line with policies,
• Administer debit orders, salary deductions, and student loan allocations (e.g., Fundi, Persal, RealPay),
• Facilitate student refunds in accordance with University policies,
• Maintain reconciliation of control accounts and financial records,
• Process bursaries, rebates (family/staff), and fee adjustments to student accounts,
• Handle student account queries and provide accurate statements,
• Administrate billing and reconciliation of student devices (e.g., laptops),
• Maintain landlord financial information for student accommodation processes,
• Support student registration, termination, and NSFAS-related administrative processes,
• Liaise with internal departments (Faculties, Finance, Financial Aid, SRC) and external stakeholders (Parents, Sponsors, Service Providers),
• Maintain accurate records using systems such as SASI, Google Suite, and financial platforms,
• Responsible for the processing of Exchange Students’ financial transactions,
• Distributing student statements.

• A relevant Diploma (NQF 5 with Accounting subjects) or equivalent
• A minimum of 2 years of relevant experience 

Competencies and Skills:

• National Diploma (NQF6) is advantageous
• Proficiency in Excel and modern financial software such as SASI, Q-Link, and RealPay
• Familiarity with digital collaboration tools and Google Suite Applications
• Strong interpersonal and communication skills with a high level of customer service orientation
• Critical thinking and high-level decision-making abilities
• Exceptional attention to detail and query resolution skills